Having a conversation feels like it should be the easiest, most natural thing in the world. But it is often the hardest thing to do and many of us – especially in business – get it wrong. The problem is that we don’t always listen, and a good, productive conversation is more about listening than talking.
“BodyTalk is fantastic at what they do and we look forward to working with them again in the future.”Ash Williams – The Duke of Edinburgh Award – UK Youth Engagement Project Manager
Having a conversation feels like it should be the easiest, most natural thing in the world. But it is often the hardest thing to do, and many of us – especially in business – get it wrong. The problem is that we don’t always listen, and a good, productive conversation is more about listening than talking.
This training will give you and your teams the confidence to facilitate discussions that build trust and rapport, and lead to stronger relationships. Attendees will explore the 3 levels of advanced questioning that allow you to gain a deeper understanding of your audience and how they make their decisions, and learn how to ask relevant questions that lead to your desired information and outcomes.
A key aspect of this training is to reset your mindset and break old habits to ensure effective listening skills. Delegates will understand how to actively listen – leaving backstories behind – and discover the 4 areas of listening skills to get to the root of concerns or the conversation. From there, they’ll find out how to best navigate the discussion and lead the room.
Empathy, emotional intelligence and listening with the intent to understand, rather than reply, sit at the heart of this course. Attendees will also learn how to build deeper rapport to enable them to tailor what they say based on the support an audience needs, take their relationships to the next level and avoid superficial conversations in the future.
Questioning & Listening Skills
Learn the ‘3 Levels of Questions’ that allow you to get to the root of the problem and gain a greater understanding of the people you meet and how they make their decisions. Understand how to build deeper connections with open questions (empathy vs. sympathy) and tailor what you say based on what your audience needs from you.
Body Talk’s advanced skills training is available a number of formats. Our expert team will work with you to establish the best approach for your team’s needs.
Meet your coaches
Communication specialists drawing from a wealth of techniques and experience in broadcasting, journalism, national television and theatre.
Richard NewmanFounder & CEO, Best-Selling Author, Podcast Host, Conference Speaker & Coach
Richard Newman is an award-winning expert in Leadership Communication, Storytelling and Influence, working in advanced communication since 1995.
Alina JenkinsAward-Winning BBC Presenter, Broadcaster, Radio & Podcast Host
Alina Jenkins is an award-winning BBC presenter & broadcaster with a background in communicating science. She is also a keynote speaker, executive coach and hosts our podcasts.
Chetan PathakBBC Sport & News Presenter, Audiobook Narrator
Chetan is an award-winning Broadcast Journalist, with over 15 years experience working for the BBC across television and radio.
Charlie EvansPsychotherapist, Actress & Voice-Over Artist
Charlie studied acting in both London and New York and is an accomplished and accredited, trained actress. She is also a qualified and inspiring psychotherapist tailoring therapy and coaching to the individual client, integrating the affective, behavioural, cognitive and psychological systems to gain insight and understanding of one’s issues.
Christian BillettClassically trained actor and vocal expert
Christian was trained at the Royal Welsh College of Music and Drama and subsequently received a scholarship to attend the Royal Academy of Music in London, where he worked with vocal advisor to Sir Cameron Macintosh and Lord Andrew Lloyd-Webber.
Emily FairmanWriter, TV Actress & Voice-Over Artist
Emily started her career working with the Guardian News Group, writing and producing corporate films & audio programmes for clients.
Mark SeddonActor & Voice-Over Artist
Mark has been a professional actor for almost 20 years. Since training at the Royal Central School of Speech and Drama, he has performed on stage in West End shows including The Woman In Black and has toured internationally.
Jamie RichardsBBC TV Actor, Stage Performer & Voice Actor
Following 3 years training at The Oxford School of Drama, Jamie has been working internationally as a professional actor for the past 17 years.
Jennifer BartramAward-Winning BBC TV & Radio Presenter
Jennifer is a multilingual TV and radio presenter who is passionate about language and communication.
Georgie PalmerBBC Broadcast Journalist, TV Presenter & Writer
Georgie Palmer is a broadcast journalist, TV presenter, voice-over artist, events host and writer with over 25 years presenting experience including 8 years at the BBC as a weather presenter and entertainment correspondent.
Maisanna BeziziLanguage Coach for Business, TV & Film
Maisanna specialises in communication skills training for international clients in the business and medical worlds. She speaks English, Spanish, Arabic, Italian and French.
Frequently Asked Questions
Have any questions? We’re here to help
Can I customise my training to include multiple courses?
We are happy to build a training solution that fits your time, budget, and goals.
How do I prepare for a training session?
Our Client Services team will liaise with you to ensure all the timings, logistics and room/tech requirements are agreed ahead of the event. We also ask all delegates to complete a short questionnaire to help us understand individual challenges and goals. For some of our courses, we’ll ask you to bring a short presentation to work on. Otherwise, we just ask you to come with an open mind and be willing to learn.
What happens after I complete a training session?
We provide detailed workbooks for the training and encourage delegates to fill them in and refer to their notes regularly after the session. We also have a suite of blogs, podcasts and videos to support the learning.
What is included in with On-Demand training?
You’ll have access to your training instantly, anywhere in the world, at any time for a 3-month period, along with a digital PDF workbook to download. We also include an audiobook with 7 hours of additional content to deepen your learning.
What is the difference between one, two and three-day courses?
Simply, additional modules and learning plus more coaching time. We understand that time and budget are sometimes limited, so we offer one-day courses to provide a valuable foundation. Adding on additional days allows you to dive deeper into communication and presentation skills through advanced body language and managing difficult conversations to questioning, listening, and peak performance mindset. We are happy to tailor the training to meet your budget, time and goals.
What is the ratio of trainers to learners?
This depends on the type of training you’re looking at. For group training, our ratio is typically one trainer to four delegates; this allows for plenty of individual coaching and feedback. Our masterclasses are generally hosted by one presenter and up to 100 people.