Introduction to Conflict Resolution
Our conflict resolution training will take delegates on a journey to reach a win-win resolution and give them an objective viewpoint for all paths forward. Be guided through our techniques to effectively handle questions, challenges and objections in a way that builds relationships, rapport and respect for your ideas and your team.
“The best training I have experienced in 16 years as a professional trainer. Truly an outstanding course. Thank you so much.”Senior Trainer, EE
Many people shy away from conflict, yet having difficult conversations is one of the quickest ways to resolve issues and reach a win-win scenario.
During training, delegates are introduced to an invaluable toolkit to overcome a variety of challenging situations using a combination of listening, empathy, negotiation and asking good questions. They then put this into practice in small group roleplay coaching with the trainers.
Training is tailored based on your team’s specific challenges, so we ask all delegates to complete a survey before the sessions. We will also interview a number of employees to create relevant and specific scenarios for delegates to work through. Our conflict resolution training will take delegates on a journey to reach a resolution and give them an objective viewpoint for all paths forward.
This training is perfect for account managers, team leaders, change management teams, people handling large contracts or negotiating with suppliers, and anyone else needing to resolve conflict when dealing with internal or external stakeholders.
Develop your presence, authority and persuasion skills by learning the six key body language techniques used by great communicators. Then learn how to apply them to achieve maximum impact and influence in your meetings, pitches and presentations.
Hero and Mentor
Learn how to be the mentor in your business communications and guide your audience away from their current challenges and towards a better future. We’ll examine the roles of heroes and mentors in films, and also look at examples from TED Talks to see what we can transfer to a business/presentation context.
Discover the essential elements that all effective business stories must have in order to captivate your audience. Find out how to increase your personal influence and make ideas happen through the art of storytelling.
- Learn the PRO storytelling method to make your ideas compelling, clear and memorable
- Make complex messages come to life with simple techniques that captivate your audience
- Discover how to get your audience to take action after your meetings, winning buy-in and creating momentum behind your ideas
- Gain practical suggestions on how to apply this to all areas of communication: phone, email, virtual meetings and during challenging conversations
Discover how four key factors – credibility, reliability, intimacy and self-orientation – combine together to create a personal trustworthiness score, and what measures you can take to boost each to improve the level of trust your engender in your audience.
Discover the ECPC principles for objection handling and having more meaningful conversations. Learn how to handle questions and objections so that you build relationships, rapport and respect – both for your ideas and your team. Make your colleagues feel valued through stronger, more reciprocal relationships.
Questioning & Listening Skills
Learn the ‘3 Levels of Questions’ that allow you to get to the root of the problem and gain a greater understanding of the people you meet and how they make their decisions. Understand how to build deeper connections with open questions (empathy vs. sympathy) and tailor what you say based on what your audience needs from you.
Role Play Coaching
Exercises designed to encourage delegates to put themselves in the shoes of those on the other side of the conversation. Whether a colleague, client, sales professional, stakeholder, prospect or manager, each role will require a different approach to ensure effective communication, deeper connections and positive outcomes.
Body Talk’s advanced skills training is available a number of formats. Our expert team will work with you to establish the best approach for your team’s needs.
Meet your coaches
Communication specialists drawing from a wealth of techniques and experience in broadcasting, journalism, national television and theatre.
Emily FairmanWriter, TV Actress & Voice-Over Artist
Emily started her career working with the Guardian News Group, writing and producing corporate films & audio programmes for clients.
Alina JenkinsAward-Winning BBC Presenter, Broadcaster, Radio & Podcast Host
Alina Jenkins is an award-winning BBC presenter & broadcaster with a background in communicating science. She is also a keynote speaker, executive coach and hosts our podcasts.
Christian BillettClassically trained actor and vocal expert
Christian was trained at the Royal Welsh College of Music and Drama and subsequently received a scholarship to attend the Royal Academy of Music in London, where he worked with vocal advisor to Sir Cameron Macintosh and Lord Andrew Lloyd-Webber.
Charlie EvansPsychotherapist, Actress & Voice-Over Artist
Charlie studied acting in both London and New York and is an accomplished and accredited, trained actress. She is also a qualified and inspiring psychotherapist tailoring therapy and coaching to the individual client, integrating the affective, behavioural, cognitive and psychological systems to gain insight and understanding of one’s issues.
Jamie RichardsBBC TV Actor, Stage Performer & Voice Actor
Following 3 years training at The Oxford School of Drama, Jamie has been working internationally as a professional actor for the past 17 years.
Richard NewmanFounder & CEO, Best-Selling Author, Podcast Host, Conference Speaker & Coach
Richard Newman is an award-winning expert in Leadership Communication, Storytelling and Influence, working in advanced communication since 1995.
Frequently Asked Questions
Have any questions? We’re here to help
Can I customise my training to include multiple courses?
We are happy to build a training solution that fits your time, budget, and goals.
How do I prepare for a training session?
Our Client Services team will liaise with you to ensure all the timings, logistics and room/tech requirements are agreed ahead of the event. We also ask all delegates to complete a short questionnaire to help us understand individual challenges and goals. For some of our courses, we’ll ask you to bring a short presentation to work on. Otherwise, we just ask you to come with an open mind and be willing to learn.
What happens after I complete a training session?
We provide detailed workbooks for the training and encourage delegates to fill them in and refer to their notes regularly after the session. We also have a suite of blogs, podcasts and videos to support the learning.
What is included in with On-Demand training?
You’ll have access to your training instantly, anywhere in the world, at any time for a 3-month period, along with a digital PDF workbook to download. We also include an audiobook with 7 hours of additional content to deepen your learning.
What is the difference between one, two and three-day courses?
Simply, additional modules and learning plus more coaching time. We understand that time and budget are sometimes limited, so we offer one-day courses to provide a valuable foundation. Adding on additional days allows you to dive deeper into communication and presentation skills through advanced body language and managing difficult conversations to questioning, listening, and peak performance mindset. We are happy to tailor the training to meet your budget, time and goals.
What is the ratio of trainers to learners?
This depends on the type of training you’re looking at. For group training, our ratio is typically one trainer to four delegates; this allows for plenty of individual coaching and feedback. Our masterclasses are generally hosted by one presenter and up to 100 people.