Introduction to Body Talk’s conflict resolution courses
Learn how to address conflict in a way that earns respect and strengthens your message.
Body Talk‘s conflict resolution training equips you with proven techniques for resolving conflict, defusing tension, and responding to objections with clarity and calm.
You’ll build practical skills to navigate high-stakes conversations – listening with purpose, reading the room, and guiding dialogue towards outcomes that build trust.
“The best training I have experienced in 16 years as a professional trainer. Truly an outstanding course. Thank you so much.”
Senior Trainer, EEConflict management course overview
This is conflict training for managers and professionals who want to lead challenging conversations with confidence. You’ll learn how to put science-backed conflict resolution strategies into practice – from active listening and empathy, to the kind of questions that shift a conversation.
Every session is tailored. We start by asking delegates to share their challenges, and we speak to your team directly so we can address your specific concerns and goals.
This training is about empowering your people with the skills and self-belief to communicate at their best and get to the root causes of conflict. By the time they leave, they’ll have the mindset, techniques and confidence to carry conversations through to completion.
Learning outcomes
This course’s content is packed with tools you can put into practice straight away – all designed to help you handle real conversations in real time, just like those taught in our communication skills courses
Module 1
How to Build Trust
We’ll examine the key factors that build trust and learn how to strengthen each one with simple, proven techniques. The result? Stronger relationships, better collaboration, and the ability to prevent conflict before it begins.
Module 2
Hero and Mentor
In this module, you’ll tap into the power of storytelling to bring clarity, influence and momentum to even the most challenging conversations.
You’ll learn how to:
- Use the PRO method to structure your message so it’s clear, compelling and impossible to ignore
- Turn complex issues into human stories that make your point land and stick
- Spark action and buy-in after meetings by connecting emotionally and making your ideas feel relevant and real
- Develop strategies to apply story-driven thinking to everyday communication, whether you’re emailing a client, leading a virtual call or handling a difficult conversation
Module 3
Business Storytelling
Discover the essential elements that all effective business stories must have in order to captivate your audience. Find out how to increase your personal influence and make ideas happen through the art of storytelling.
- Learn the PRO storytelling method to make your ideas compelling, clear and memorable
- Make complex messages come to life with simple techniques that captivate your audience
- Discover how to get your audience to take action after your meetings, winning buy-in and creating momentum behind your ideas
- Gain practical suggestions on how to apply this to all areas of communication: phone, email, virtual meetings and during challenging conversations
Module 4
Objection Handling
In this module, you’ll master the ECPC framework to have more meaningful conversations and find common ground that moves everyone forward.
You’ll learn how to address concerns without defensiveness, earn lasting respect for your ideas, and build stronger relationships with colleagues all while developing the confidence and techniques covered in our objection handling training.
Module 5
Questioning & Listening Skills
Learn how to ask open questions that build genuine connection and adapt what you say to meet people where they are. It’s a powerful way to encourage understanding, drive de-escalation, and create conversations that move things forward.
Module 6
Body Language
Explore the six key body language techniques used by great communicators, and how to apply them for maximum impact in meetings, presentations and high-stakes conflict situations.
These are essential skills for guiding conversations with clarity and confidence. You’ll bring them to life through live coaching in small groups, using realistic scenarios that reflect your everyday challenges.
Module 7
Role Play Coaching
Step into someone else’s shoes and transform how you communicate. Through guided role-play, you’ll practise adapting your approach to suit colleagues, clients, stakeholders, or prospects.
Embed best practice in real time, sharpen your emotional intelligence, and leave with strategies you can use immediately to drive better outcomes in high-stakes conversations.
Conflict management training methods
Our conflict management courses are available in flexible formats to suit your work style, whether in-person or online.
Meet your conflict management training coaches
Communication specialists drawing from a wealth of techniques and experience in broadcasting, journalism, national television and theatre.
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Alina Jenkins
Award-Winning BBC Presenter, Radio & Podcast Host and Executive CoachAlina Jenkins is an award-winning BBC presenter & broadcaster with a background in communicating science. She is also a keynote speaker, executive coach and hosts our podcasts.
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Charlie Evans
Psychotherapist, Actress & Voice-Over ArtistCharlie studied acting in both London and New York and is an accomplished and accredited, trained actress. She is also a qualified and inspiring psychotherapist tailoring therapy and coaching to the individual client, integrating the affective, behavioural, cognitive and psychological systems to gain insight and understanding of one’s issues.
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Jamie Richards
BBC TV Actor, Stage Performer & Voice ActorFollowing 3 years training at The Oxford School of Drama, Jamie has been working internationally as a professional actor for the past 17 years.
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Richard Newman
Founder & CEO, Best-Selling Author, Podcast Host, Conference Speaker & CoachRichard Newman is an award-winning expert in Leadership Communication, Storytelling and Influence, working in advanced communication since 1995.
Frequently Asked Questions
Have any questions? We’re here to help
What is conflict resolution training?
Conflict resolution training gives you the knowledge and skills to handle tension. You’ll explore the common causes of conflict and learn how to apply a proven conflict resolution process that builds trust, not friction.
Through high-energy, practical coaching, you’ll develop confidence in dealing with difficult moments – while reducing the risk of delays, breakdowns, or lost opportunities in your organisation.
Why is conflict resolution training important?
Conflict resolution training is important because the faster your team can tackle tension, the faster you move forward. Conflict resolution training builds the skills to spot issues early, handle them with confidence, and turn difficult moments into stronger relationships and better results.
Do you offer other objection handling courses?
Yes – we offer a range of objection handling courses, including training on team dynamics, navigating deeper conversations, and tailored personal coaching.
Do you deliver conflict resolution training across the UK?
Yes, and globally. We offer conflict resolution training online or in person at your chosen location. We’ve trained over 120,000 people from 46 different countries across Europe, America, Australia, Asia and the Middle East, all with the same high-energy and practical approach.
Can I customise my training to include multiple courses?
We are happy to build a training solution that fits your time, budget, and goals.
How do I prepare for a training session?
We’ll handle the details so you can focus on the impact. Our Client Services team will confirm all timings, logistics, and tech needs ahead of the event.
What happens after I complete a training session?
We provide detailed workbooks for the training and encourage delegates to fill them in and refer to their notes regularly after the session. We also have a suite of blogs, podcasts and videos to support the learning.
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