It is not always easy to facilitate or lead one-to-one discussions. Whether you are a team leader, striving to get the best out of your team members or are trying to persuade a key stakeholder – important conversations fail too often. Even when you think you may have handled an objection well, how can you be sure that you understood the true nature of a person’s problem and that you weren’t just falling into the common trap of shutting it down?
Who will benefit from this training?
This course is for both junior and senior members of staff who want to drive better outcomes in their communication. If projects are continuously delayed, decisions hard to make and major changes are disrupting the business. Body Talk’s scientifically-proven methodology will help you achieve your goals.
What will you learn?
Our training, which can be delivered bespoke to teams or individuals, will include:
The cornerstone principles of leading impactful and meaningful interactions
Timeless rhetorical principles to help you introduce yourself and immediately establish credibility
Create a clear context and purpose of the meeting, keeping focused on the other person’s needs and outcomes to agree a clear agenda
Learn how to ask questions of increasing depth and complexity, to fully understand any challenges – unspoken or otherwise
Identify your individual listening strengths and shortcomings and learn the advanced techniques of active, empathic listening to generate a deeper understanding
Create a personal development plan to maximise results and ensure lasting success
Increase your active listening skills, so that you can hear the deeper aspects of the conversation and gain a fuller understanding of the other person’s needs and challenges