Learn to successfully introduce yourself by providing credibility. Understand customer personality types and how best to adapt to their needs and react in the most positive way to allow for more effective communication and increased rapport.
We will cover qualification and needs analysis, a crucial stage to understand and successfully deliver in sales. Be guided on how to effectively question & listen in all interactions to allow the customer to feel heard and understood, and for the salesperson to gather all the information needed. We will lastly consider the importance of pitch and pace (for both the speaker and listener).
Discover how making every presentation personal to each customer gains confirmation and buy in from a sales point of view. Use our structuring technique to add clarity to your messages and enable you to make complex information more compelling. Practise with role play using customer profiles to create personalised presentations.
Understand how to handle questions and objections in a way that builds relationships, rapport and respect for your products and your team. Learn to use our techniques to navigate negotiation breaking rapport and close the sale. We will also cover the sales follow up and next steps to maintain the customer relationship for customer satisfaction and future business.