Conflict Resolution Management Training

Conflict Resolution

Be guided through our techniques to effectively handle questions, challenges and objections in a way that builds relationships, rapport and respect for your ideas and your team. Our conflict resolution training will take delegates on a journey to reach a win-win resolution and give them an objective viewpoint for all paths forward.

During this conflict resolution training, delegates will be armed with a persuasion toolkit to overcome challenging situations, which they will put into practise during role play coaching in small groups with the trainers.

The training will be tailored based on your team’s challenges, so we ask all delegates to complete a survey before the sessions. We will also interview a number of employees to create relevant and specific scenarios for delegates to work through. Introduce them to a Persuasion tool kit to overcome all challenging situations.

Our conflict resolution techniques are particularly beneficial for people needing to resolve conflict when dealing with internal or external stakeholders; such as Account Managers, Team Leaders, Change Management, team integrations, and negotiating with suppliers, or dealing with large contracts.

How is the training structured? 

This can be run as a face to face Course over two full days, with assignments set throughout. Personal coaching will be in groups of 4 people to 1 trainer. 

As a virtual Learning Journey, this is typically 3 sessions over 3 weeks. Group sizes are also 4 to 1. Each sessions builds on the learning of the previous one, with assignments set in-between.

We can combine the live training with our eLearning platform to continue your development and provide re-caps on the key techniques after the sessions. 

Does the training content differ?

For classroom and virtual delivery the content covered is exactly the same, however there is more personal coaching included during the 2 day classroom event.

Both the classroom and virtual events are high energy and interactive to ensure the everyone is engaged throughout. 

Equipment Needed?

There is no equipment needed for the classroom events. All delegates will be provided with a pen and workbook on the first morning which will be used during exercises and for note taking. 

For virtual delivery, delegates will need to download the relevant virtual platform in order to attend the event. An online PDF version of the workbook will be provided to use throughout.