Be guided through our techniques to effectively handle questions, challenges and objections in a way that builds relationships, rapport and respect for your ideas and your team. Our conflict resolution training will take delegates on a journey to reach a win-win resolution and give them an objective viewpoint for all paths forward.
During this conflict resolution training, delegates will be armed with a persuasion toolkit to overcome challenging situations, which they will put into practise during role play coaching in small groups with the trainers.
The training will be tailored based on your team’s challenges, so we ask all delegates to complete a survey before the sessions. We will also interview a number of employees to create relevant and specific scenarios for delegates to work through. Introduce them to a Persuasion tool kit to overcome all challenging situations.
Our conflict resolution techniques are particularly beneficial for people needing to resolve conflict when dealing with internal or external stakeholders; such as Account Managers, Team Leaders, Change Management, team integrations, and negotiating with suppliers, or dealing with large contracts.