Learn how to effectively build empathy, respect, and rapport during conflict resolution

Learn how to effectively build empathy, respect, and rapport during conflict resolution

Conflict Resolution

Be guided through our techniques to effectively handle questions, challenges and objections in a way that builds relationships, rapport and respect for your ideas and your team. Our conflict resolution training will take delegates on a journey to reach a win-win resolution and give them an objective viewpoint for all paths forward.

During this conflict resolution training, delegates will be armed with a persuasion toolkit to overcome challenging situations, which they will put into practise during role play coaching in small groups with the trainers.

The training will be tailored based on your team’s challenges, so we ask all delegates to complete a survey before the sessions. We will also interview a number of employees to create relevant and specific scenarios for delegates to work through. Introduce them to a Persuasion tool kit to overcome all challenging situations.

Our conflict resolution techniques are particularly beneficial for people needing to resolve conflict when dealing with internal or external stakeholders; such as Account Managers, Team Leaders, Change Management, team integrations, and negotiating with suppliers, or dealing with large contracts.

 

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Progression

Each session builds on the previous, to allow your learning to progress.

Group Size

We have a 4:1 delegate to trainer ratio to ensure time for individual coaching.

Scheduling

A Face to Face course is 2 days.
Virtual Learning Journeys are
3 sessions over 3 weeks.

Topics covered in this course
1.
Storytelling
Present your message with clarity using our timeless techniques that will allow others to understand your suggestions
2.
Questioning & Listening
Create a deeper understanding of the the people you meet in order to achieve collaborative resolutions easily
3.
Objection Handling
Learn how to deal with the toughest audience, overcome challenges and gain a positive result

What will you gain?

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Learn how to effectively build empathy, respect, and rapport while moving towards a resolution.

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Understand the logic & emotion leading towards the current conflict, therefore be able to overcome the obstacles together and achieve a greater sense of collaboration.

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Build deeper rapport as a trusted adviser, and tailor what you say based on what your audience needs from you.

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Discover the ‘3 Levels of Questions’ to gain a deeper understanding of the motives and motivations of the people you meet and how they make their decisions. 

Where this training will help you excel…

Structure to ensure moving meetings forward in a positive manner

Getting others to take action after your meeting

How to uncover others key motivators 

Practical suggestions on how to apply these techniques to current situations

Learn how to avoid making assumptions

Increase your success in achieving mutual resolutions

How is the training structured? 

This can be run as a face to face Course over two full days, with assignments set throughout. Personal coaching will be in groups of 4 people to 1 trainer. 

As a virtual Learning Journey, this is typically 3 sessions over 3 weeks. Group sizes are also 4 to 1. Each sessions builds on the learning of the previous one, with assignments set in-between.

We can combine the live training with our eLearning platform to continue your development and provide re-caps on the key techniques after the sessions. 

 

Does the training content differ?

For classroom and virtual delivery the content covered is exactly the same, however there is more personal coaching included during the 2 day classroom event.

Both the classroom and virtual events are high energy and interactive to ensure the everyone is engaged throughout. 

 

Equipment Needed?

There is no equipment needed for the classroom events. All delegates will be provided with a pen and workbook on the first morning which will be used during exercises and for note taking. 

For virtual delivery, delegates will need to download the relevant virtual platform in order to attend the event. An online PDF version of the workbook will be provided to use throughout. 

 

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I was impressed by the presenter's enthusiasm and the choice of examples which conveyed the content to the point.
Christina, Buying Manager
Leading Supermarket Chain
The instructors are brilliant, very engaging and obviously expert in their subject. Their enthusiasm for the subject and for teaching shines through, and they were able to engage the whole team, despite it being composed of very different personalities.
Manager
Defence Company
The personal feedback was the most useful learning because it was tailored and well thought out.
Charlotte
London Business School

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